Every call you miss is a customer calling the shop down the street instead. Our 24/7/365 AI receptionist answers every one and books the job, even at 9pm on a Sunday.
Whoever's on the phones is checking someone in or already on line one when line two rings. A customer calls in after hours with a quick question, gets voicemail, and tries the next shop instead. Nobody's dropping the ball. Calls just come in faster than any front desk can catch them. The receptionist also handles the routine questions about your shop, your services, hours, and pricing, so your team stays on the cars instead of the phone.
Does any of this sound familiar?
None of these are hard. They just happen constantly, and every one of them is a customer who might not call back.
- The phone ringing while your hands are covered in grease and the customer in front of you is mid-conversation
- A voicemail that never gets checked until it's too late, because whoever would check it is busy running the shop
- Callers asking whether you work on their make, how long a brake job takes, or if you're open Saturday, while three cars are waiting
- A customer who doesn't leave a voicemail at all. They just hang up and call the next shop on the list
- Explaining the same ballpark pricing and drop-off process to every single caller, all day
- A front-desk person stuck answering calls instead of checking in the customer standing right there
- Losing track of which callback you already returned and which one's still sitting on a sticky note
- Being closed for the day right when someone's car breaks down and they're calling around for anyone who'll pick up
How we work
What we build for you is shaped entirely around your shop. What doesn't change is the discipline behind it.
We tell you honestly whether it's worth building
Missed calls and unanswered questions are worth fixing when they're actually costing you booked jobs, and for most shops, they are. We watch how calls actually come in today, figure out where they're falling through, and agree on what's worth automating before we build anything.
Guessing? We don't do that.
Every answer the receptionist gives comes from your own shop's data, not a model's best guess: your posted rates, your open schedule, the makes and models you work on, the services you offer, your hours and drop-off process. When a caller describes a problem, like a check engine light or a grinding noise when braking, it asks the follow-ups your service writer would (when it started, mileage, any other warning lights) and explains what the visit will involve. The caller hangs up feeling understood, and your tech starts with real notes. It never diagnoses over the phone, and nothing gets invented.
It handles the routine calls, and knows what it can't
Answering a call, checking availability, and booking a standard appointment happens live, the moment the phone rings. That's the whole point of being faster than a voicemail. Anything outside that, like an unusual request, a frustrated customer, or a question it isn't confident about, gets flagged and handed to your team instead of guessed at.
Governance isn't an afterthought, it's the design
We understand what's at stake when a customer's first impression of your shop is an automated voice. Every call is logged and reviewable, every booking shows up on your calendar the moment it happens, and anything the system escalates comes with the full context so your team isn't starting from scratch.
It gets better the longer it runs
A correction or an edge case isn't a failure, it's information: the system applies what it learned, the way a trained front-desk hire would, instead of making the same mistake on the next call.