Privacy Policy

Information we collect

This website does not use cookies, analytics, or any other tracking technology today. We don't collect your IP address, browser type, device data, or browsing behavior when you simply visit vantrove.ca. If that changes, this section will say so specifically, naming what's added and why.

When you contact us or ask to book a call, we collect what you provide directly: your name, company, email address, and phone number, along with anything else you choose to tell us about your operation.

If you become a Vantrove customer, we process whatever operational data the automation we build for you requires to function — for example, customer call recordings and transcripts, appointment and scheduling details, or inquiry and lead information. Exactly what's involved depends entirely on what we've built for you, and is set out in your service agreement.

How we use information

• To respond to your inquiry and schedule a call
• To communicate with you before and after a call, including reminders ahead of a scheduled meeting
• To follow up with you afterward about Vantrove — for example, checking in or sharing something relevant to what we discussed. This is direct outreach from us, not a newsletter or automated drip campaign, and you can ask us to stop at any time.
• To operate, maintain, and improve the automation we build for customers who use it
• To meet legal, security, and contractual obligations

We do not use your information for advertising, and we do not sell it to anyone, under any circumstances.

Scheduling and calendar tools

Booking a call is handled through Zoho Bookings, a scheduling tool we use to let you pick a meeting time and to send you confirmation and reminder emails ahead of it. Zoho processes the name, email, and meeting details you enter into that form on our behalf, under our instructions — it does not use that information for its own purposes. We do not send text messages of any kind, for scheduling or otherwise.

Call recording

If the automation we build for a customer involves answering, recording, or transcribing phone calls on that customer's behalf, callers are notified at the start of the call that it may be recorded, consistent with Canadian privacy law's requirement for meaningful consent to this kind of collection. Call recordings and transcripts are used only to deliver the service to our customer and are handled under the same data ownership, retention, and security practices described throughout this policy.

Payments

We do not currently collect payment information through this website. Vantrove does not offer self-serve signup or online payment; any commercial terms are agreed directly with you and handled outside this site.

Information sharing and disclosure

We do not sell personal information or customer data to third parties. We share information only in narrow, specific cases: with a service provider that's actually part of delivering something to you (for example, Zoho Bookings, which handles call scheduling on our behalf), when required by law or a valid legal process, or as part of a business transfer such as a merger or acquisition — in which case this policy continues to govern how your data is handled.

We do not use one customer's operational data to build, tune, or train anything used for another customer, without that customer's explicit agreement.

Data ownership and confidentiality

Your business's operational data, including call recordings, transcripts, and customer contact information, remains your property. It is used only to operate the automation we've built for you.

Data retention and security

We retain customer data for as long as needed to provide the service and as required by our agreement with you, and delete it afterward on request or per that agreement's terms. We use reasonable technical and organizational measures to protect data in transit and at rest, including restricting access to what's needed to do the work. No method of transmission over the internet or electronic storage is completely secure, and we can't guarantee absolute security — but we treat this seriously and design for it deliberately, not as an afterthought.

Your rights and choices

• Ask what information we hold about you
• Request a correction or deletion of your information
• Withdraw consent for future communication from us at any time
• If you're a Vantrove customer, raise a data-handling question or concern directly, in addition to anything covered in your service agreement

To exercise any of these, contact us using the details below.

Third-party links

This site and our communications may link to third-party sites or tools (for example, our Zoho Bookings scheduling page). We aren't responsible for the privacy practices of sites we don't operate — we'd encourage you to review their policies directly.

Changes to this policy

We'll update this page if what we actually do changes — most notably once analytics goes live — and the "last updated" date above will reflect the most recent revision.

Contact

Questions about this policy, or requests about your information, can be directed to our team through the contact details provided when you book a call.